Guest Relation Officer (Female)
JOB OPPORTUNITY FOR GUEST RELATION OFFICER
We are currently seeking a Female GUEST RELATIONS OFFICER (Chinese and English Speaking) for our Dive and Watersports Centre in a luxury resort.
Reporting to the Dive & Watersports Manager, you will be responsible for:
Accurately conveying information to guests of the dive and watersports facilities and services
Arranging and attending guest activities and excursions
Fulfilling the guest special requests
Attending and solving any guest issues or complaints
Actively seeking out guest feedback and anticipating guest needs
Assisting Base Manager with planning and scheduling excursions and boat movements
Manning the Dive and Watersports Centre
Providing sales assistance for dive and watersports equipment
Previous experience in similar position within a resort, or other customer service based position
High level of written and spoken English and Chinese
Hotel school graduates and / or experience in a similar position
Outgoing personality who fosters customer relation
Experience in working in a multicultural team
Flexible working hours, hands on, patient, punctual and highly service oriented
Outgoing and social personality
Strong desire to provide memorable guest experiences by exceeding expectations
Additional languages would be an advantage, Japanese or Korean will be highly regarded.
If you believe the above fits your skills, character and personality, then please send your resume with a recent picture of yourself and contact information for two referees to
*Please do not apply if you are unable to speak English and Chinese.
DEADLINE: 20th September 2018