German GUEST RELATION OFFICER

We are currently seeking a Male/Female GUEST RELATIONS OFFICER (German and English Speaking) for our Dive and Watersports Centre in a luxury resort.

 Reporting to the Dive & Watersports Manager, you will be responsible for:

Accurately conveying information to guests of the dive and watersports facilities and services

Arranging and attending guest activities and excursions

Fulfilling the guest special requests

Attending and solving any guest issues or complaints

Actively seeking out guest feedback and anticipating guest needs 

Assisting Base Manager with planning and scheduling excursions and boat movements

Manning the Dive and Watersports Centre

Providing sales assistance for dive and watersports equipment

Qualifications/Experience:

Previous experience in similar position within a resort, or other customer service based position

High level of written and spoken English and German

Hotel school graduates and / or experience in a similar position

Outgoing personality who fosters customer relation

Computer literate

Experience in working in a multicultural team

Flexible working hours, hands on, patient, punctual and highly service oriented

Outgoing and social personality

Strong desire to provide memorable guest experiences by exceeding expectations

Additional languages would be an advantage.
.

If you believe the above fits your skills, character and personality, then please send your resume with a recent picture of yourself and contact information for two referees to

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                                                 DEADLINE: 26TH July 2018 

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